View From The Wing: "Football fans booked themselves a room at the Detroit Club hotel months ago for April 25 to be near the NFL draft. The room rate was $350 ($427.50 with taxes and fees) per night. The hotel cancelled their reservation, and told them if they wanted to stay the night they’d have to pay an $1,100 room rate."
"The property didn’t claim there was any kind of mistake in the booking. They didn’t say they were regrettably oversold. First they just sent a cancellation ‘at the guest’s request’ (which wasn’t true). Now they aren’t even trying to offer a story for why they wouldn’t honor the booking at the price they’d advertised – other than that they now believe they can charge three times as much."
Points Wire Note:
If there's a lesson from this unethical practice, it's that hotel properties sometimes have seller's remorse. Unfortunately, there's not much you can do to prevent it other than knowing it's a possibility. Be ready to pivot if it happens to you and don't expect much from a hotel that is willing to treat customers like this.
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