Chase's application system has incorrectly denied some people for trying to open a Chase Freedom Flex within the 24 month restricted window.
Travel on Points shares the story of a reader:
"The one problem they did have was they still had the Freedom Flex open. You will not get approved for a Chase personal card if you currently have the same card open. They went ahead and product changed the Flex to a original / classic Freedom to take care of that issue."
"After that was handled, and waiting a few days, they submitted their application and were denied. They called and were told they were still within the 24 month window. They figured this was because of the product change and decided to wait a bit longer. After giving it some breathing room they applied again and were once again denied. It was like déjà vu and they were told once again they were not eligible because it was in the 24 month window."
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