View From The Wing: "Delta appears to be eliminating its checked baggage delivery guarantee (“Bags on Time”) program next month."
"Customers could claim 2,500 miles whenever their bags failed to show up on the carousel within 20 minutes of arrival on a domestic flight. You could request the miles on your phone while standing at baggage claim, and in my experience claims were approved instantly."
"The person who shared this with me attributed it to the high cost of the program driven by awareness in viral TikTok videos and increasing ‘gaming’ of compensation."
Points Wire Note:
Whether you think it was fair to check as many bags as you could and hope for a bag delay so Delta would have to give you 2,500 SkyMiles, I don't think anyone can be surprised by this. It's a reminder that taking things to extremes in points and miles without consideration for how it will look to a bank, airline, or hotel can have negative consequences.
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