View From The Wing: "Delta Air Lines cancelled more flights last month than they did in 2018 and 2019, in an historic meltdown following the CrowdStrike outage. They delayed taking care of customers, denied blame, and their CEO jetted off to Paris for the Olympics."
"They’ve made a big show of their plan to sue CrowdStrike for damages, since this wasn’t Delta’s fault, but they have several hurdles to overcome."
"They also suggest that in any litigation they’ll be forced to drag Delta’s poor IT “design and operational resiliency capabilities” and failure to upgrade systems. In other words, Delta’s reputation for premium will be further called into question. Discovery, and ultimately trial testimony, could be more damaging to Delta’s business than anything they might hope to recover."
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