Award Wallet: "The biggest hassle in using this free night certificate — besides finding award availability — is that you've needed to call Hilton Honors to redeem it. If you're traveling overseas, that could be an expensive call. Or, perhaps it's inconvenient for you to make a phone call. Maybe you just prefer not to talk on the phone."
"Well, the good news is that you can now book Hilton Free Night Rewards via Hilton's website chat function."
Points Wire Note:
While the Hilton free night certs are the most valuable hotel certs you can earn via credit cards, the fact that you can't easily redeem online is so strange. Hyatt, IHG, and Marriott all issue free night awards from credit cards and as elite status benefits while allowing members to use them via the usual online booking process.
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