JT Genter from Award Wallet flagged that American AAdvantage continues to have issues including with award tickets that include a partner airline and a connection on American Airlines itself.
If you try to pay the taxes/fees for an award ticket to complete the booking but get an error, put the award on hold instead and call American to complete the booking. Once you reach an agent, let them know you put the award on hold after the payment would process and ask them to help you complete the booking.
American AAdvantage allows you to hold an award ticket for five days if the flight is at least 15 days from departure. Within two weeks, you can hold a ticket for one day. Regardless, I would call right away if you can.
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