New DOT Rules Provide New Passenger Rights

The Department of Transportation announced a rule with new passenger protections for several scenarios. Here are the details:

• Canceled Flights: Passengers are owed a refund if their flight is canceled and they don't accept alternative options or travel credits.
• Significantly Changed Flights: Passengers are owed a refund if there flight departure or arrival times are delayed 3 hours domestically or 6 hours internationally, an airport change, additional connections, they're downgraded, or changes that are less accessible or accommodating for those with disabilities.
• Delayed Bags: Passengers are owed a refund if they paid for checked bags that are delayed 12 hours domestically or 15-30 hours internationally (depends on flight length).
• Failure To Provide Purchased Extras: Passengers will be owed a refund if they pay for additional services including inflight entertainment, inflight Wi-Fi, or seat selection, but not provided by the airline

Additionally, airlines are required to provide refunds automatically without passengers needing to request them. Refunds must be issued within 7 business days if a purchase was made by credit card or within 20 days for other payment types.

Airlines may not issue vouchers, travel credits, or other forms of compensation in lieu of a refund unless a passenger actively chooses an alternative.