The Points Guy: "Reliable information regarding hotel accessibility can be murky at best, and the broader hotel industry often comes up short in making this travel experience as easy as possible. Hyatt leaders are showing the company is taking this seriously in a new initiative highlighting the needs of neurodivergent travelers and what needs to be done to improve the travel experience from booking to checking out."
"While Hyatt played an important role in the survey, the company and its competitors still are a way out from implementing widespread offerings for the neurodivergent community throughout the entire travel journey. But leaders recognize this and maintain awareness via the survey is making a very important first step."
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