Skift: "Delta Air Lines is already bringing artificial intelligence into its operations. At an investor conference Wednesday, Delta executives said that they started experimenting with AI in the past month for its reservations team and to determine pricing."
"Glen Hauenstein, Delta’s president, added that the carrier also started using AI to figure out how much customers would be willing to pay for premium products in addition to base fares."
"'It really automates,' Hauenstein said. 'It streamlines and accelerates our ability to move faster. So, really exciting on a whole host of fronts. But from the commercial side, that’s one where we really think it has some great power for us.'”
Points Wire Note:
For those of use who enjoy finding great fare deals, this is certainly one to watch.
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